Effective Date: 25 September 2026

At DEALUX, operated by Genius Maker, we understand that plans can change. This Cancellation Policy explains when an order can be cancelled and how refunds are handled.

1. Order Cancellation Before Dispatch

You may request cancellation of your order before the order has been dispatched.

To request cancellation, contact us through our official support channels:

Please provide your order number and the relevant details of your cancellation request.

If the order has not yet been dispatched, we will cancel the order where possible and, for prepaid orders, initiate the applicable refund after cancellation is confirmed.

Cancellation requests should be made through the official support channels listed above. Requests sent through social-media direct messages or other unofficial channels may not be processed.

2. Order Cancellation After Dispatch

Once an order has been dispatched, a standard cancellation request may no longer be possible because the order has entered the delivery process.

If you no longer wish to keep a dispatched order, please contact us for assistance. Where cancellation is no longer possible, you may accept the delivery and request a return only if the order qualifies under our Refund & Return Policy.

DEALUX currently accepts returns for wrong or defective products only, subject to the applicable return conditions and the 3-day return window.

3. COD Order Cancellation and Confirmation

Cash on Delivery (COD) is available for eligible orders and serviceable locations.

  • COD orders may be subject to confirmation through phone, SMS, or WhatsApp.

  • If an order cannot be confirmed or the customer does not provide the required confirmation, DEALUX may cancel the order before dispatch.

  • Repeated cancellations, refusals, or other order-related issues may affect the availability of COD for future orders, subject to applicable law and our order-management practices.

No COD cancellation fee is currently specified by DEALUX.

4. Prepaid Order Refunds

If a prepaid order is successfully cancelled before dispatch, DEALUX will initiate the applicable refund to the original payment method, where technically possible.

Payments may be made through the payment methods offered at checkout, including:

  • Credit/debit cards

  • UPI

  • Netbanking

Payments are processed through PhonePe and the applicable banking/payment networks.

For cancellations, DEALUX generally aims to initiate the refund within 1–2 business days after cancellation is confirmed. The time taken for the amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.

The 8–15 business day refund timeline stated in our Refund & Return Policy applies to refunds arising from approved returns and is separate from the cancellation-refund initiation timeline described here.

5. Seller-Initiated Cancellations

DEALUX may cancel an order before dispatch in circumstances including, but not limited to:

  • The product becoming unavailable or discontinued.

  • An incorrect, incomplete, or materially invalid delivery address being provided.

  • The order being identified as potentially fraudulent, suspicious, or otherwise requiring cancellation for payment or security reasons.

  • An error affecting the availability, pricing, or order information of a product.

  • Circumstances outside our reasonable control that prevent fulfilment of the order.

If a prepaid order is cancelled by DEALUX, we will initiate the applicable refund to the original payment method, subject to the applicable payment provider's processing procedures.

Where an order is cancelled because of an issue attributable to DEALUX, we will not knowingly retain an amount that is required to be refunded under applicable law.

6. Cancellation Requests and Order Status

A cancellation request does not automatically mean that an order has been cancelled.

Your order will be considered cancelled only after DEALUX confirms the cancellation through an official support channel or the order status is otherwise updated to reflect cancellation.

Because orders may move quickly from processing to dispatch, customers should submit cancellation requests as soon as possible.

7. Orders Already Delivered

An order that has already been delivered cannot be treated as a cancellation request.

If the delivered product is wrong or defective, you may contact us within 3 calendar days from delivery and request a return in accordance with our Refund & Return Policy.

For eligible return or exchange claims, an unboxing video is required as part of our verification process, together with any other information or evidence reasonably requested by DEALUX.

8. Contact Us

For cancellation requests or questions regarding an order, please contact:

DEALUX
Operated by Genius Maker
Jaipur, Rajasthan – 302015, India

Email: support@dealux.in
Phone/WhatsApp: +91-9672366086

Support Hours:
Monday–Saturday: 10:00 AM–5:00 PM
Sunday: 10:00 AM–1:00 PM

This Cancellation Policy should be read together with our Terms of Service, Shipping Policy, Refund & Return Policy, and Privacy Policy.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted under applicable Indian law.