Refund policy

Effective Date: 25 September 2026

At DEALUX, we want you to receive the product you ordered in proper condition and as described on our website. If you receive a wrong or defective product, we are here to help.

Please read this Refund & Return Policy carefully before placing an order.

This policy applies to purchases made through https://dealux.in/.

1. Return Eligibility

DEALUX accepts returns only in the following circumstances:

  • You received a wrong product that does not match the product ordered; or

  • You received a defective product that has a manufacturing or functional defect apparent upon delivery or initial use, subject to verification.

A return request must be raised within 3 calendar days from the date of delivery.

To help us verify the condition of the shipment and product, you are required to provide a clear and complete unboxing video showing the package being opened from its delivered condition and clearly showing the product and the issue being reported.

The product should, where reasonably possible:

  • Be unused, except where limited use is reasonably necessary to identify a defect;

  • Be returned with its original packaging and accessories;

  • Include all items, parts, manuals, tags and other components supplied with the order; and

  • Be in substantially the same condition in which it was received, except for the reported defect or damage.

A return request may be rejected where inspection reasonably establishes that the product was damaged after delivery, misused, altered, tampered with, improperly handled, or otherwise damaged due to circumstances not attributable to DEALUX or the product's original condition.

2. Return Window

The return request must be submitted within 3 calendar days from delivery.

The date on which the order is shown as delivered by the applicable shipping/logistics tracking system may be used to determine the return period.

Customers are encouraged to inspect their order promptly after delivery and contact DEALUX as soon as any issue is discovered.

Requests received after the applicable return period may not be accepted, except where a different remedy is required under applicable law.

3. Unboxing Video Requirement

For wrong-product, damage or defect claims, DEALUX requires a clear unboxing video as part of its verification process.

The video should, wherever reasonably possible:

  1. Show the package in its delivered condition;

  2. Show the package being opened;

  3. Clearly show the product and its packaging;

  4. Show the reported defect, damage or incorrect product; and

  5. Be sufficiently clear to allow DEALUX to assess the claim.

The unboxing video is intended to help establish the condition of the package and product at the time of delivery and to prevent fraudulent or disputed claims.

Failure to provide adequate evidence may make it difficult for DEALUX to verify the claim and may result in the request being declined where the available evidence is insufficient.

This requirement does not exclude any right or remedy that cannot lawfully be excluded under applicable law.

4. Non-Returnable Products

Except where the product is wrong, defective, damaged, or another remedy is required under applicable law, the following categories may not be eligible for return:

  • Products specifically marked on the product page as non-returnable or final sale;

  • Personal-care, hygiene or similar products after opening or use, where return is not appropriate due to health, hygiene or safety considerations;

  • Products that have been used, altered, assembled, damaged or tampered with after delivery;

  • Products missing their original components, accessories or packaging where such items are necessary for verification or resale;

  • Customized or made-to-order products, where applicable; and

  • Any other product for which a return restriction is clearly disclosed on its product page and is permitted under applicable law.

If a product is defective or the wrong product was supplied, the applicable return/remedy provisions may apply notwithstanding a general non-returnable classification, subject to verification and applicable law.

5. How to Request a Return

To request a return:

  1. Contact DEALUX at support@dealux.in within 3 calendar days of delivery.

  2. Provide your order number.

  3. Clearly describe the issue.

  4. Provide clear photographs and/or other information requested by our support team.

  5. Provide the required unboxing video.

  6. Follow the return instructions provided by DEALUX after the request is reviewed and approved.

Please do not send a product back to an address other than the address specifically provided by DEALUX for the particular return.

A return sent without prior approval or without following the return instructions may not be accepted.

6. Return Verification and Inspection

After receiving the returned product, DEALUX may inspect the product and its packaging to verify:

  • Whether the product corresponds to the relevant order;

  • Whether the reported defect or issue exists;

  • Whether the product was damaged before or after delivery;

  • Whether the product has been used, altered or tampered with;

  • Whether the required accessories and components have been returned; and

  • Whether the return request satisfies this policy.

Approval of a return request before receipt of the product does not necessarily constitute final approval of a refund.

The final resolution may depend upon the condition of the returned product and the results of the inspection.

7. Return Shipping

Where DEALUX confirms that a return is required because the wrong product was supplied or the product is defective/damaged in circumstances attributable to DEALUX or the applicable fulfilment process, DEALUX may arrange a return pickup through its logistics partners, where pickup service is available.

Where pickup is not available in the customer's location, DEALUX may provide instructions for self-shipping.

Customers should not incur return-shipping expenses without first obtaining instructions from DEALUX where prior approval is required.

The applicable return-shipping arrangement will be communicated to the customer when the return is approved.

8. Exchanges

DEALUX provides exchanges only where the wrong product has been delivered, subject to product availability and verification.

An exchange request must be raised within 3 calendar days from delivery and must satisfy the applicable return conditions, including the unboxing-video requirement.

The replacement product will generally be the same product that was originally ordered.

If the exact product is unavailable, DEALUX may communicate the available resolution, which may include an appropriate refund or another mutually agreed solution, subject to applicable law.

DEALUX does not offer exchanges merely because a customer changes their mind, does not like the product, or wants a different product, colour, model, size or variant, unless the particular product listing expressly states otherwise.

9. Defective or Damaged Products

If you receive a product that appears defective or damaged:

  • Contact DEALUX at support@dealux.in within 3 calendar days of delivery;

  • Provide your order number;

  • Provide clear photographs/videos showing the issue;

  • Provide the complete unboxing video; and

  • Do not discard the product, packaging or accessories until DEALUX has completed its verification.

DEALUX may request additional photographs, videos or information where necessary to determine the appropriate resolution.

Where the claim is verified, DEALUX may provide an appropriate remedy, which may include replacement, exchange or refund, depending on the circumstances, product availability and applicable law.

10. Wrong Product

If you receive a product different from the product ordered, please contact us within 3 calendar days of delivery.

Please provide:

  • Order number;

  • Photograph/video of the product received;

  • Photograph of the shipping label/package, where available; and

  • Complete unboxing video.

Once the claim is verified, DEALUX may arrange an exchange for the correct product, subject to availability.

If the correct product is unavailable, DEALUX may provide an appropriate alternative resolution, including a refund where applicable.

11. Missing Items

If any component, accessory or item that should have been included with your order is missing, contact DEALUX at support@dealux.in within 3 calendar days of delivery.

Please provide:

  • Order number;

  • Details of the missing item;

  • Photographs of the package and contents; and

  • The unboxing video.

DEALUX will review the claim and, where verified, may provide the missing component, replacement or another appropriate resolution depending on availability and circumstances.

12. Refunds

Where a refund is approved, DEALUX will initiate the refund after the applicable verification and return process has been completed.

For eligible prepaid orders, the refund will generally be processed to the original payment method/source used for the transaction.

For eligible Cash on Delivery orders, where a refund is approved, DEALUX may request the customer's bank account or UPI details for processing the refund.

Customers should provide accurate payment information when requested. DEALUX is not responsible for delays or failed transfers caused by incorrect payment details supplied by the customer.

Once DEALUX initiates an approved refund, the amount may take 8–15 business days to reflect in the customer's bank account or payment source, depending on the payment provider, bank or financial institution.

The actual credit time is controlled by the relevant bank/payment provider after DEALUX initiates the refund.

13. Refund Amount

For an approved return, DEALUX will determine the refundable amount based on the applicable order and the reason for the return.

Where the return is due to a verified wrong or defective product attributable to DEALUX, the applicable refund will generally correspond to the amount paid for the affected product/order, subject to the circumstances of the case and applicable law.

Any amount that is legally required to be refunded will not be withheld contrary to applicable law.

Where a customer voluntarily seeks cancellation or another resolution that is not covered by this Return & Refund Policy, the applicable terms communicated by DEALUX at the time may apply.

14. Refunds for Cash on Delivery Orders

For approved refunds relating to Cash on Delivery orders, DEALUX may process the refund through:

  • Bank transfer; or

  • UPI,

using payment details provided and verified by the customer.

DEALUX will not request unnecessary confidential banking credentials, passwords, OTPs or card PINs for processing a refund.

Customers should never share their banking password, UPI PIN, card PIN, CVV or OTP with anyone claiming to process a DEALUX refund.

15. Situations Where a Return or Refund May Be Declined

Subject to applicable law, a return or refund request may be declined where verification establishes that:

  • The request was submitted after the applicable 3-day return period;

  • The product does not correspond to the order;

  • The product has been used, altered or tampered with beyond what is reasonably necessary to identify a defect;

  • The product was damaged after delivery due to misuse, negligence or improper handling;

  • Required components or accessories are missing;

  • The reported issue cannot be verified;

  • The product does not have the reported defect;

  • The return conditions applicable to the product were not followed; or

  • The claim appears fraudulent, abusive or inconsistent with the available order, delivery or product evidence.

DEALUX reserves the right to request reasonable evidence and conduct an inspection before approving a return, replacement or refund.

Nothing in this policy is intended to exclude any consumer right or remedy that cannot legally be excluded or limited under applicable law.

16. Order Cancellation

Customers may request cancellation of an order before the order is shipped.

To request cancellation, contact DEALUX as soon as possible at:

Email: support@dealux.in
Phone/WhatsApp: +91-9672366086

Because orders may be processed quickly, a cancellation request does not guarantee that the order can be cancelled if it has already been processed for shipment.

Once an order has been shipped, cancellation through the standard pre-shipment cancellation process may no longer be possible.

If an eligible prepaid cancellation is successfully processed before shipment, the applicable refund will generally be initiated within 1–2 business days, after which the payment provider or bank may take additional time to credit the amount.

17. Refusal of Delivery

If a customer refuses delivery of an order without an approved cancellation or another valid reason, DEALUX may treat the order as an undelivered/returned shipment.

For Cash on Delivery orders, repeated refusal of orders may affect the availability of COD for future orders.

For prepaid orders, any refund following an undelivered or returned shipment will be considered according to the circumstances of the order, applicable shipping/return costs, and applicable law.

Nothing in this section limits any refund or remedy that is legally required.

18. No Unauthorised Returns

Customers should not ship products back to DEALUX without first contacting customer support and obtaining return instructions.

Unauthorised packages may be delayed, refused or may not be capable of being matched to the relevant order.

19. Policy for Product-Specific Exceptions

Certain products may have additional return, hygiene, safety, warranty or handling conditions.

Where a product-specific return condition is displayed on the relevant product page before purchase, that condition will apply in addition to this policy, provided it is consistent with applicable law.

Customers are encouraged to review the product description and applicable conditions before completing their purchase.

20. Contact Us

For return, refund, exchange, cancellation or order-related questions, please contact:

DEALUX
Operated by: Genius Maker
Email: support@dealux.in
Phone/WhatsApp: +91-9672366086
Business Address: Jaipur, Rajasthan – 302015, India

Customer Support Hours:

Monday to Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 1:00 PM

We recommend contacting us as soon as possible if there is any problem with your order so that we can investigate and assist you promptly.

Important Notes

This Refund & Return Policy should be read together with DEALUX's Terms & Conditions, Shipping Policy and Privacy Policy.

Where any provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the conflict.